I’ve always taken the time to pack goods from Notegeist with a personal touch, as do many others such as CWPencils, Hedgerow General, and Zeller Writing Company to name a few. Enhancing the customer’s experience separates us from big box who simply toss goods in something and ship…albeit fast and cheap.
But today I had a visit from the master of this craft, Baum-Kuchen out of Los Angeles, CA. I was so impressed that I decided to write a review of their packaging instead of the product! The product is overwhelmingly wonderful and deserving of its own review (coming later!), but the experience and sights during unboxing deserve a special post to share a world-class example of how to make a customer’s experience exceptional.
Without further ado, I present the unboxing. Enjoy.
Wakako is always so mindful and delightful! I’m so lucky to live very close to Baum Kuchen; wish she was open today. I look forward to your review of the carrier. I’ve had my eye on one, but now that they come in the nude color, I am conflicted!! I do love the color you chose however.
I’ve had my eye on these for a long time as well. Debated between the blond and this one. Can’t go wrong with either! Glad I don’t live nearby BK. I’d lose most of paycheck everytime I went in there!
Hi Gary
Thank you so much for sharing such a lovely post on your blog! I was surprised and excited to read it through. We do put a lot of thoughts into how we share our world through the little box (or envelope) when we ship orders so your thoughts and feedback is much much appreciated! Thank you:)
-wakako
Thanks for visiting! After I wrote that, I felt like the little kid who was more interested in the box his Christmas gift came in than the gift! Didn’t mean to fully ignore the leather wrap…it was, and is, wonderful. 🙂